Elementor #9698 - Alloy Growth Partners

Reflecting on the year—and what comes next

The CEO’s Corner brings together a clear view of how VIA is performing, where we’re investing, and how our work delivers real value for our customers and our community. It’s a direct way for me to share how your investments are being put to work—translating into dependable service people can count on every day and keeping pace with how our region lives, works, and moves. It reflects what we’re delivering today and how those decisions carry forward.

Over the past year, that focus shaped every decision we made to strengthen service and better support the everyday trips people depend on. The community report that follows reflects that progress—from ridership growth and workforce investment to momentum on the most impactful projects ahead.

Thanks to voters, VIA is investing
more in higher quality service today
than at any time in our history.

This year, those investments translated into meaningful improvements across our system, making a clear difference in the service we provide and the overall transit experience. As we move into 2026, our work continues full speed ahead, with focus on frequency, reliability, safety, and infrastructure—serving you better today and building for what comes next.

Thank you,

Jon Gary Herrera

President & CEO
VIA Metropolitan Transit

OUR

2025

COMMUNITY
REPORT

In 2025, we made significant progress on many projects

and delivered on providing more quality service to you.

MOVING THE

SAN ANTONIO

REGION FORWARD

31.6 MILLION TRIPS. ONE MISSION.

907

TOTAL
OPERATORS

Adding 108 net new operators allowed us to exceed our delivery goals and provide our customers with better, more reliable service.

31.6

MILLION TRIPS
IN 2025

Add up all the connections we’ve delivered for the community, and it equals a big leap for the region we’re proud to serve.

44%

BETTER BUS
PLAN COMPLETE

That’s three years ahead of schedule. 14 routes were improved in 2025 and an additional 21% will be improved by May 2026.

VIA LINK

EXPANDING

The on-demand service launched a new Southeast Zoneand grew ridership over 35% this past year.

50%+

PARK & RIDE
RIDERSHIP GROWTH

We helped more riders discover the convenience of Park & Ride for their commutes, concerts, and other major connections.

98%

VIATRANS CUSTOMER
SATISFACTION

We’re delivering independence and a culture of going above and beyond for every customer.

87%

CUSTOMER SATISFACTION LEVEL

#1 in the U.S. for transit agencies

FUELING OUR ECONOMY

That return comes from two simple places. First, better transit means families spend less on gas, car repairs, and parking. Second, the money we spend to build and run the system creates real jobs — putting paychecks into the pockets of our neighbors and keeping money in our local economy.

FOR EVERY $1 INVESTED,
OUR COMMUNITY GETS $5 BACK.

REDEFINING RELIABILITY
THROUGH ACCESS

Access is just as critical to public transit success as frequency. Our VIA Link service prioritizes both metrics to deliver a superior customer experience when traditional fixed route service isn't ideal. This commitment drove the 2025 launch of the Southeast Zone serving Brooks City-Base, China Grove, and Sandy Oaks.

The expansion introduces responsive mobility to these communities and addresses the 'first-mile/last-mile' challenge efficiently. We connect residents in Lakeside to medical appointments and workers in Sandy Oaks to employment centers so that geographic location supports economic opportunity.

35%

YEAR-OVER-YEAR
RIDERSHIP GROWTH

SEAMLESS FIRST-MILE/
LAST-MILE CONNECTIVITY

907

REASONS TO BELIEVE

Behind every trip is a VIA team member making it happen.

We achieved the highest operator hiring growth on record, with 108 net new full-time bus operators. Our 907 operators are serving the San Antonio Region every day, enabling more frequent and reliable service across our network.

BUILDING

TOMORROW’S

TRANSIT

VIA RAPID GREEN LINE

CONSTRUCTION
UNDERWAY

10.35 miles connecting San Antonio International Airport through Downtown to the Missions area; service is projected to begin in 2028 with buses arriving every ten minutes on weekdays.

$268M

FEDERAL
GRANT SECURED

2028

SERVICE
LAUNCH

VIA RAPID SILVER LINE

BUILDING
MOMENTUM

Working with our Partners at Bexar County, we secured $100 million to advance the VIA Rapid Silver Line. Our East-West corridor connecting Frost Bank Center to Our Lady of the Lake University area has achieved 40% design progress and secured environmental clearance. The VIA Rapid Silver Line Project Offices, where our community can learn more about the project and its impacts and opportunities, opened in November 2025.

40%

DESIGN
PROGRESS

2030

SERVICE
LAUNCH

$1.1 BILLION

COMMITTED TO TRANSIT CAPITAL
IMPROVEMENTS OVER THE
NEXT FIVE YEARS.

That is the largest investment in transit in and from our region, and it’s already making a difference in how we’ve been able to transform service and your complete transit experience. These funds are already fueling construction on our advanced rapid transit projects and system upgrades.

26%

VIATRANS
YEAR-OVER-YEAR
GROWTH

We’re delivering even more independence to our community, and with a drive that’s earned us a 98% customer satisfaction rating for VIAtrans.

LOOKING AHEAD

MORE TO
COME IN 2026

As we move into 2026, we have big plans focused on providing our customers with even more access to better service. Whether it’s expanding VIA Link with new zones, growing our workforce, or building on the momentum of our Green Line progress, our investments in frequency, reliability, safety, and infrastructure are moving full speed ahead to serve you better.

VISION

Be the driving force of our community’s growth

MISSION

To take you to what matters most

PROMISE

Count on VIA, every ride